FAQ's
Have a question? We’ve got answers.
Below are the most common questions about ordering, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us.
📦 Shipping & Delivery
Q: What are your shipping options and delivery times?
We offer standard and express shipping across India. Standard delivery takes 5–7 business days, while express shipping delivers in 2–3 days. International shipping is available to select countries with delivery in 10–15 business days.shopify
Q: Do you offer free shipping?
Yes! We offer free standard shipping on orders above ₹999 within India. For international orders, free shipping applies to orders above ₹4,999.vencru
Q: Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your package in real time.juphy
Q: Are customs and import duties included?
For international orders, customs, taxes, and duties are the responsibility of the customer. These fees are not included in the product price or shipping cost.vencru
🛍️ Orders & Payments
Q: How do I place an order?
Simply browse our products, select your preferred item, choose the quantity, and click “Add to Cart.” Proceed to checkout, enter your shipping and payment details, and confirm your order.vencru
Q: What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, RuPay), UPI, Net Banking, and digital wallets like Paytm and Google Pay. All transactions are secured with SSL encryption.vencru
Q: Can I cancel or modify my order?
You can cancel your order within 1 hour of purchase by contacting us at info@lesics.com. Modifications (e.g., size or address changes) may be possible if the order hasn’t been processed yet.shopify
🔄 Returns & Exchanges
Q: What is your return policy?
We accept returns for regular products within 30 days of delivery, provided the item is unused, unwashed, and in original packaging. Final sale items, gift cards, and limited campaign products are not eligible.vencru
Q: How do I initiate a return?
Email us at info@lesics.com with your order number and reason for return. We’ll provide a return authorization and shipping instructions. Return shipping is customer-paid unless the item is defective.vencru
Q: When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.vencru
Q: What if I receive a defective or wrong item?
Contact us within 7 days of delivery at info@lesics.com with photos of the item and packaging. We’ll arrange a free return and send a replacement or full refund.vencru
🎨 Product & Sizing
Q: Are your products print-on-demand?
Yes, many of our products are made on-demand to ensure quality and freshness. This may extend processing time by 5–7 business days before shipment.vencru
Q: How do I choose the right size?
We provide detailed size charts on every product page. Measure a similar item you own and compare it to our chart for the best fit. If unsure, contact us for guidance.shopify
Q: Are the colors accurate in the photos?
We strive for accurate color representation, but slight variations may occur due to screen calibration. If you have concerns, email us before ordering.vencru
🔐 Privacy & Security
Q: Is my personal and payment information secure?
Yes. We use industry-standard SSL encryption and do not store your payment details. Your data is protected in compliance with privacy laws.vencru
Q: Do you sell my data to third parties?
No. We do not sell, rent, or share your personal information with third parties for marketing purposes.vencru
🧩 Technical & Account Help
Q: I’m having trouble placing an order. What should I do?
Try refreshing the page, clearing your browser cache, or using a different browser. If issues persist, contact us at info@lesics.com.vencru
Q: How do I create an account?
Click “Login” at the top of the page and select “Create Account.” Enter your email and password to set up your profile and save order history.shopify
Q: Can I subscribe to your newsletter?
Yes! Sign up at the bottom of any page to receive updates on new products, campaigns, and exclusive offers. You can unsubscribe anytime.vencru
📞 Need More Help?
If your question isn’t answered here, we’re happy to help.
📧 Email: info@lesics.com
📞 Phone: 7498812348
📍 Office: Amanora Chambers, Hadapsar, Pune, Maharashtra, India 411028